Exchanges & Returns

At MOCARTINO, every item is made-to-order, just for you. Because of this, we don’t keep stock. So we try to limit unnecessary returns and exchanges wherever possible.

If you have received the wrong items or the items you received are defective, please send an email to info@mocartino.com to discuss this further.

If you are not satisfied with the goods you have received, you can return them to us within 14 days of receipt, provided they are in their original and saleable condition.

Once returned, you are entitled to a full refund, excluding the cost of return shipping. We cannot refund or exchange items that appear to have been used or opened, or that are not in their original condition.

To help avoid the hassle of exchanges, please check our size guide carefully before ordering. Or message us if you're unsure.

Easy returns in three simple steps:

Step 1: Request the return form via the contact form, or send an email to info@mocartino.com. Provide your order number, email address, and reason for return. We may ask you to send a photo of the product(s) with your return.

Step 2: Send your order

Send the items together with the completed return form to the address on the return form. Clearly mark returns on the outer packaging of your package. Make sure you provide the package with a Track and Trace code. We are not responsible for items that are damaged or lost during return transport.

Step 3: Receive the purchase amount in your bank account

Once we have received the package, we will ensure that the purchase amount is refunded to your bank account within five working days.